End-User Support Specialist

NPI Technology Management

Location: Burlington, Vermont

Type: Full Time

Education: High School Diploma / GED

Experience: 1 - 2 Years

As a member of our top-flight Canopy‚Ą† team at NPI Technology Management, you will keep client end-users happy, their workstations running fast, and their applications working smoothly.

As an End-User Specialist, you will:

  • Interact with users in-person, by phone, and via email
  • Resolve end-user issues efficiently and quickly
  • Be exposed to a variety of technical issues
  • Document, install, upgrade, and update workstations and applications
  • Setup IT access for new employees
  • Triage and escalate infrastructure, application, and recurring issues

This position:

  • Salary range: $40,000 to $55,000
  • Full-time
  • Evaluated based on client satisfaction, efficiency of work, and level of effort

 

Strongest candidates:

  • Have excellent customer service instincts and are great communicators
  • Have strong knowledge of Windows 10 and PC applications
  • Have one year of related experience or a related degree

 

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