As a member of our top-flight Canopy℠ team at NPI Technology Management, you will keep client end-users happy, their workstations running fast, and their applications working smoothly.

As an End-User Specialist, you will:

• Interact with users in-person, by phone, and via email
• Resolve end-user issues efficiently and quickly
• Be exposed to a variety of technical issues
• Document, install, upgrade, and update workstations and applications
• Setup IT access for new employees
• Triage and escalate infrastructure, application, and recurring issues

This position:

• Salary range: $40,000 to $55,000
• Full-time
• Evaluated based on client satisfaction, efficiency of work, and level of effort

Strongest candidates:

• Have excellent customer service instincts and are great communicators
• Have strong knowledge of Windows 10 and PC applications
• Have one year of related experience or a related degree