Customer Support Specialist


Location: Colchester, VT

Type: Full Time

Education: No Ed Requirements

Experience: 1 - 2 Years

VIP (Vermont Information Processing) is looking for an entry-level Customer Support Specialist to join our support team.  The successful candidate must enjoy working with others, be a fast learner, and enjoy a fast-paced environment.  We are looking for an enthusiastic individual who will be committed to customer satisfaction.

Primary Responsibilities:

  • Work directly with customers either by phone, chat, email or video call
  • Respond promptly to customer inquiries in a professional manner
  • Handle and resolve customer issues by obtaining and evaluating all relevant information
  • Direct requests and unresolved issues to the designated resource
  • Serve as liaison between the customer and various departments
  • Keep records of customer interactions and transactions in help desk ticketing system
  • Record details of inquiries, comments and issues as well as the details of actions taken
  • Follow up on customer interactions to ensure their satisfaction in the resolution

Requirements: We are looking for someone with the following skills & strengths.  We’ll train you on the rest!

  • Excellent communication skills – verbal & written
  • Attention to detail and accuracy
  • Able to maintain data confidentiality
  • Reliable & dependable
  • Able to multitask under pressure

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