As DominionTech’s Customer Success Manager, you will be critical in overseeing the processes related to new & existing client relationships. You will closely with all Service Delivery Teams, particularly DominionTech’s vCIO’s, to handle administrative functions as well as ensure successful Client relationships. The Customer Success Manager will get energy from both interacting with our business customer’s needs as well as managing and executing on tasks in a timely efficient manner.

Duties of the Customer Success Manager will include:

• Attending client meetings with vCIO’s & handling administrative and communication-based tasks resulting from meetings.
• Manage vCIO ticket board & move forward tickets based on urgency & timing for client requests.
• Attend vCIO L10 meetings & bring Issues, To-Do’s and Questions for the vCIO’s based on priority.
• Be the internal quarterback for client escalations from all Service Delivery areas.
• Develop improvements and drive efficiency for department that will increase customer satisfaction.
• Identify & communicate clients who may be at risk.
• Manage open vCIO opportunities and handle client contracts.
• Process client agreement renewals & evaluations.

Customer Success Manager Key Characteristics of Success:

• High volume of task management & juggling.
• Superb time management skills.
• Creative & Futuristic Thinker.
• Diverse communication & people skills.
• Passion for teamwork, problem-solving, and innovation.