Customer Care Transaction Manager-Remote

Dealer.com

Location: Burlington, Vermont

Type: Full Time

Education: High School Diploma / GED

Experience: 3 - 5 Years

As a Transaction Manager at Dealer.com, you will:

  • Provide top-tier account management support for a wide audience of car sellers and car buyers
  • Onboard sellers & buyers
  • Manage listings – ensuring listings meet the company’s stringent safety criteria
  • Collaborate with team members to drive customer success in closing deals
  • Advise accordingly on purchase options from cash to partner-financing
  • Act as a liaison for active deals ensuring all aspects work in favor for both seller & buyers
  • Shifts range between 6a-6p PST and includes a Saturday or Sunday (greatest need right now is 9:30a-6p PST)

Required Qualifications:

  • High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
  • Strong computer proficiency required with Mac O/S
  • Requires strong knowledge of G Suite, calendar, sheets, docs, drive, meets.

Preferred Qualifications:

  • Bilingual in Spanish
  • 1-2 years of Operational Support experience – ideally in a tech driven environment
  • CRM experience
  • Strong familiarity with car brands / models a plus
  • Great multi-tasker with strong follow through

You have the following qualities:

  • People pleaser. You love to please your customers and go the extra mile to make them happy.
  • Analytical. You are comfortable around numbers and money. You may even have accounting or bookkeeping experience.
  • Comfortable around cars and technology.
  • Strong phone presence. Comfortable playing the role of guidance counselor during a big purchase.
  • High emotional intelligence. You can read someone’s signals, and know when to talk and when to listen.
  • Thrive in dynamic working environments. Change is your middle name and you can easily adapt to it.

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