Credentialing Customer Success Specialist-Remote

QGenda

Location: Burlington, Vermont

Type: Full Time

Education: Bachelor's Degree

Experience: 3 - 5 Years

QGenda is a fast-growing Atlanta-based healthcare software company, with an amazing corporate culture, where we strive to be the best place to be a customer. Our software is used by thousands of hospital departments around the world to automatically generate the most optimized physician work schedules to accommodate complex business rules and accurately schedule the appropriate medical provider based on their skill level, specialty, availability, and preferences.

 

Role Overview:  

A Customer Success Specialist – (Data Entry Specialist) provides exceptional support experiences for our customers, accomplished by delivering our industry-leading best practices, and working closely with members from across the greater CS organization, to provide creative solutions of support requests and project-based assignments involving the QGenda Credentialing application, aligning to our unified targeted business outcome.

 

Responsibilities: 

  • Develop a deep understanding of the QGenda Credentialing platform and our value proposition so that you can communicate effectively with customers
  • Help onboard and implement new customers into the QGenda Credentialing platform
  • Interact directly with customers to obtain provider data and migrate from existing platform to the QGenda Credentialing platform
  • Ensure that data migration is done efficiently with total accuracy
  • Provide updates to new customers on the implementation process on a weekly basis
  • Assist in training new customers on how to use the QGenda Credentialing platform
  • Respond to customer questions and requests for how to use the QGenda Credentialing platform
  • Communicates to colleagues, direct supervisor, and other leadership within expected, reasonable time frames

 

Skills and Qualifications:

  • Strong commitment to ensuring customers’ business objectives are achieved
  • Strong accountability and ownership – holding self and others on the team accountable to meet commitments and deadlines
  • Maintains a professional and positive attitude in all customer and company interactions, both internal and external
  • Ability to manage time effectively, prioritize customer needs, evaluate issues that have the largest impact on customer satisfaction and retention
  • Ability to work in a team-based collaborative environment
  • Excellent communication, presentation, and meeting facilitation skills
  • Experience in communicating with clients
  • Experience with Excel and Google Workspace (GMail, Docs, Sheets, etc.)
  • 2+ years of medical provider credentialing experience
  • A Bachelors Degree from an accredited college or university

 

Preferred Qualifications:

  • Previous experience with provider credentialing

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