Contract Administration Manager


Location: South Burlington, VT

Type: Full Time

Education: Bachelor's Degree

Experience: 3 - 5 Years

SymQuest currently has an exciting opportunity for a Contract Admin Manager!  The goal of the Document Contract Administration Manager is to meet company standards for responsiveness handling client requests, quality on-time billing, and contract management.  This position will be responsible for recruiting, developing, and retaining a cohesive team through the effective implementation of staffing, training, and performance management tools.  This person will work closely with the Director of Administration, the Management Team, and Account Executives.

Essential Job Functions

  • Manage, train, and develop Contract Administration team
  • Establish and implement short and long range departmental goals, objectives, policies, and operating procedures
  • Ensure all document contract set-up and continual maintenance including annual rewards, invoicing, restructures, and cancellations are complete by respective deadlines
  • Manage contract rate escalations to identify areas to suggest research and reworks to reflect clients changing usage in efforts to maintain mutual profitability
  • Ensure timely upload of invoicing data to lease partners
  • Assist with sentinel application enhancements and build process to maintain accurate meter billing for clients
  • Sustain a low contract credits ratio by reviewing invoice and contract setup quality as well as maintain current and build monthly audit reports to provide team and individual metrics and drive productivity and accuracy
  • Oversee mulitple email inboxes to assist with prioritization as needed to ensure team members are providing timely responses to internal and external customer requests
  • Provide client support as it relates to billing and contract questions/rates/changes
  • Negotiate third party deals and manage account reconciliation monthly
  • Provide sales representatives with relevant service rate/contract profitability information and reports as needed
  • Achieve high levels of customer satisfaction through administration, customer visits, and analysis of the contract base
  • Assist in developing automated processes to increase productivity across the team
  • Produce month end reports and ensur month end processes are completed by their respective deadlines
  • Ensure meter management utility meets company requirements for meter collection and estimation

Competencies (Knowledge, Skills and Abilities)

SymQuest produces results by focusing on the four competencies of Customer Focus, Peer Relationships, Problem Solving, and Strategic Agility.  The successful candidate must also have demonstrated skill with the following:

  • Customer Focus
  • Process Management
  • Business Acumen
  • Effective Team building including directing, encouraging, supporting and motivating team members
  • Effective Organization
  • Problem Solving and Resolution

Experience, Educational Reqts and Certifications

  • College Degree in Business Administration or related field
  • 3-5 years in a leadership position
  • Excellent PC Skills
  • Constantly seeks ways to automate and improve processes
  • Strong communication skills

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