Client Solutions Manager, EMS

Location: Burlington, Vermont

Type: Full Time

Education: Bachelor's Degree

Experience: 5 - 10 Years

Do you have a talent for identifying opportunities and building client relationships?  If so, then the Client Solutions Manager, EMS might be just the role you’re seeking!  This is a remote role that will require up to 50% travel.

Your Role:

In this role, you will work closely with OEM National, OEM Regional, Advertising Agency, and Near Endemic (i.e., Insurance) customers to gain a deep understanding of their business needs and goals, then pair that knowledge with insights, tools, and creativity to develop marketing-focused program solutions.


You will leverage your expertise and understanding of the marketplace and the Challenger Sales Methodology to identify tailored and comprehensive marketing programs that are outcome-focused and achieve client goals, strategize with internal partners and stakeholders to increase market share, optimize program offering and generate revenue. You will oversee the coordination and troubleshooting of the acquisition, execution, and fulfillment of marketing programs, and handle client issues, working to solve problems and foster relationships that will allow you and your team to challenge our clients’ marketing strategies, developing a collaborative relationship with a foundation on consumer journey and insights.


You will have Cox Automotive’s ( industry-leading brands, content, analytics in more in your toolbox, and must be driven to maximize investment in Cox Automotive’s Marketing Solutions.


Some of your day-to-day responsibilities will include:

  • Responsible for achieving OEM Marketing budgeted sales targets for assigned accounts, leveraging the Challenger Sales Methodology to develop proposals that challenger our clients to think differently about what they value and how they measure value, fostering innovation and ongoing dialogue
  • Orchestrates collaborative, cross-functional efforts to identify new market opportunities, potential partner alliances, materially significant expansion opportunities with existing customers, innovative product bundles, and new channels, approaches, strategies or tactics for sales opportunities.
  • Inspire and challenge our clients to create a media strategy that drives performance and a consumer experience shoppers value through thought leadership and strategic client-centric insights.
  • Oversee analysis of performance data against targets to identify opportunities for improvement, adjusting strategy to maximize performance.
  • Ensure client retention through the Upfront and Incremental sales cycles, negotiating new or modified contract agreements, working with Legal and other internal stakeholders to ensure compliance with established protocol for the sale, and where necessary, support the reinvestment & optimization process to minimize client attrition.
  • Develop and maintain an ongoing strategy to maximize client campaign performance, leveraging our Kelley Blue Book, Autotrader, and properties, audiences, content, creative templates, and more.
  • Maintain and build close, multi-level relationships at both the OEM and agency. Promote Cox Automotive as a values partner through proactive, clear and convincing communication of our value propositions, solutions, insights, performance data and research.
  • Enlist internal partner support services (e.g., Marketing, Client Services, Business Operations, Analytics, Sales Operations, etc.) as needed to drive client satisfaction, execution, and to ensure client success in support of retaining or growing revenue.
  • Manage and prioritize opportunities for assigned accounts in Salesforce, collaborating with Client Strategy and Product partners to plan and execute against these opportunities based on many factors, including our operational bandwidth and ability to execute.
  • Seek out innovative ways to tap into Fixed Operations marketing budget to create a end-to-end connected marketing program for our OEM clients.
  • Remain current on industry trends or news, watching for impacts to OEM business, and be a marketing expert to inform both client-facing and internal strategies in addition to client marketing innovations.
  • Champion and embody Cox Automotive’s Core Values.


What’s in it for you?

As a dynamite Client Solutions Manager, EMS, you deserve success in your life as well, and at Cox, we define “success” as being a part of a company that gives you lots of opportunities and options.

  • First, we’ve created an exceptional salary package, plus additional incentives including highly-sought-after yearly sales awards and recognition for our top salespeople.  We are an inclusivesales-friendly environment where different perspectives are valued and celebrated.
  • Looking for tools and training to up your game? We’ve got them. And we offer a work/life balance that allows you to enjoy flexibility, family, and friends.
  • We believe in taking good care of our team, so you’ll also have access to benefits like an impressive base salary with an uncapped commission401(K) with company match and quality healthcare & life insurance options.
  • Cox gives you flexible paid time-off, provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement and more.



  • Bachelor’s degree and 7 years of related experience; or equivalent combination of education and work-related experience.


  • 5+ years of executive sales with a successful track record of meeting and exceeding target performance through the utilization of Account Portfolio Management, Account Planning, and effective prioritization and management of opportunities.
  • Demonstrated history of achievement and discipline at managing the sale of intangible software solutions to large corporations.
  • Strong communication and interpersonal skills sufficient for conversing with and managing opportunities at all levels of the OEM organization, including C-Suite, and the ability to effectively navigate and mediate conflict and foster honest dialogue to keep clients happy and convert sales opportunities.
  • Demonstrated expertise and experience managing large, complex accounts at the most senior business levels.
  • Experienced with the use of Content Marketing to stimulate interest in a client’s brand(s).
  • Must understand Cross-Cox product sets and the interconnection between the different tiers within the automotive industry to survive this role.
  • Skilled at using remote presentation software and account planning tools.
  • Functions effectively in a team environment.
  • Entrepreneurial mindset and high level of accountability; own and manage the opportunity; work independently
  • Creative problem solving
  • This role is remote and will require approximately 50% trave

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