Canopy IT Computer Support Technician

NPI Technology Management

Location: Burlington

Type: Full Time

Education: Associate's Degree

Experience: 1 - 2 Years

As a member of NPI’s top-flight Canopy team, you will be a go-to for products and applications clients rely on every day.  The team handles support requests, monitors network components, configures workstations and users, automates service delivery, reports on system health, and resolves issues. 

As a Canopy Technician and a member of the NPI Technology Management Canopy team, you will:

  • Resolve client issues efficiently and quickly
  • Interact with clients over the phone and in person
  • Have a full suite of state-of-the-art tools at your disposal, including software distribution, remote control, and remote monitoring and management tools
  • Be exposed to a variety of technical issues
  • Become the go-to person for specific products and technologies

Strongest candidates:

  • Have excellent customer service instincts and are great communicators
  • Have strong knowledge of Windows 10 and PC hardware and applications
  • Have a general knowledge of network infrastructure and a good understanding of TCP/IP
  • Have at least one year of full-time IT work experience
  • Have earned an IT-related degree and/or certification
  • Are Vermont residents
  • Have a valid drivers’ license and good driving record



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