Systems & Software is looking for a Business Intelligence Developer to join our team.  In this position you are a problem solver with an innate ability to understand customer needs, support and maintain business insights via a comprehensive data-driven solution, and who willingly collaborates on related issues and minor enhancements. We highly value team members who are able to communicate clearly and concisely, and who work to build a positive and enjoyable workplace.

Our head office is located in Winooski, VT, however the majority of our management and staff work remotely from their homes. This position is open to qualified individuals living anywhere in North America and willing to work remotely from home and travel on occasion.

What your impact will be:

• Write complex SQL queries to gather data for internal and external use
• Design, develop, and maintain reports and dashboards in IBM Cognos BI/Analytics
• Develop and deliver product demonstrations, end user training and user conference sessions
• Triage customer support tickets to fix or redirect as needed
• Leverage analytics tools features and capabilities to address customer report issues
• Collaborate with product support to assist with report business requirements
• Work with customers (on the phone, over email, face-to-face) as needed to understand existing issues or new requirements
• Maintain and document the Reporting package and supporting database metadata
• Provide second & third level support as required
• Responsible for internal and external user acceptance testing of reports

What we are looking for:

• Bachelor’s degree in Computer or Information Systems Engineering, Computer Science or related discipline; or equivalent combined education and experience
• Expertise with querying relational databases
• Expertise with database design and business intelligence concepts
• Utility CIS and Billing or Financial Systems experience
• 2-3 years of experience using business intelligence tools

What would make you stand out:

• Structured and strong organizational and skills in a client facing service-oriented organization
• Experience with IBM Cognos BI/Analytics
• Experience with Oracle Database or any other RDBMS is an asset