Billing Analyst II

Location: Burlington, Vermont

Type: Full Time

Education: Bachelor's Degree

Experience: 3 - 5 Years

The Billing Analyst II at is responsible for performing complex monthly billing and reconciliation activities.  In this role, the individual will be responsible for the daily monitoring of various contract and order queues and related billing activities within designated SLAs.  The role will review the accuracy of billing information to ensure all data has been entered correctly for billing and product provisioning/installation.

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Job Responsibilities:

  • Responsible for analyzing large sets of data for client accuracy
  • Perform monthly billing and reconciliation activities for complex OEM programs
  • Research, address and resolve first tier OEM customer issues with customers and OEM program directors to determine root cause and warranted remediation
  • Perform Retail invoicing activities, including EDP retail customers
  • Review OEM and Retail sales orders to verify/ensure all pertinent billing information has been completed and submitted properly and trigger related billing
  • Will own stakeholder involvement/communication for their area of responsibility
  • Other projects and billing related customer responsibilities as needs arise


Required Qualifications:

  • BS/BA in related discipline OR an equivalent combination of education and work related experience
  • 3 years of experience in related field

Preferred Qualifications:

  • Full proficiency with billing processes and all order to cash systems and solid product knowledge across numerous platforms
  • Strong verbal and written communication skills, ability to stay calm in high pressure situations, and speak confidently to internal and external customers with limited supervision and level of professionalism
  • Advanced Microsoft Excel and Word skills required
  • Advanced problem-solving skills

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