Associate Project Manager-Remote

Location: Burlington, Vermont

Type: Full Time

Education: Bachelor's Degree

Experience: 3 - 5 Years

The Dealer Marketing Implementation team is part of Dealer Software Solutions, largely supporting the brand. Team members are responsible for implementing website and digital retailing solutions, including customizations, advanced configuration, and training to support our client’s needs. The team includes Project Managers, Quality Assurance Specialists, Web Developers, Technical Project Managers, Solutions Architects, Launch Consultants and Client Trainers, who work on projects and tasks with varying durations, ranging from a few hours to a few months.

Job Overview:
Reporting to the Senior Manager of Dealer Marketing Implementation, the Associate Project Manager is the primary person responsible for the successful delivery of a variety of solutions to the automotive marketplace, as well as for coordinating with multiple internal and external resources to ensure project success. The Associate Project Manager builds and configures new and existing client accounts, according to the requirements defined in the signed sales contract, as well as applicable addenda and statements of work. In most cases, the Associate Project Manager is the primary contact with the client, guiding them through the implementation process. The Associate Project Manager will be cross-trained to perform all variations of account set-ups and upgrades, though based on job volume and department capacity, an area of specialization may be determined. The Associate Project Manager is responsible for managing multiple, concurrent installations with varying requirements, and providing project status updates to all applicable stakeholders.  They are also responsible for identifying risks, as well as impacts to the project timeline.  Associate Project Managers typically work on projects involving broader scope with moderate oversight. Once the account is fully configured and/or launched, the Associate Project Manager conducts a handoff to appropriate DDC stakeholder team(s).

Due to product and platform complexity, this role will be focused on websites implementation. This is a client-facing team where you will apply technical knowledge, digital marketing guidance, and project management skills.

What You’ll Do

  • Works with clients, and internal stakeholders, to gather and document project requirements
  • Manages implementation and training timelines for websites and/or digital retailing.
  • Partners across the organization or within a delivery team to connect related work streams
  • Manages client communication and the flow of information between the dealer and internal teams to ensure that all stakeholders have a clear understanding of timelines and responsibilities/expectations.
  • Constructs and communicates status reports as needed for the overall project to the client stakeholders, managers, performance managers, and training department.
  • Proactively manages escalations, risks, and issues related to product installation
  • Manages and ensures customer expectations are met through the implementation and training cycle.
  • Acts as a liaison between departments (example: communicating with Sales regarding failure to launch (FTL) risks, communicating to Performance Management on the overall client engagement and handing project off to training teams, if applicable).
  • Works in coordination with leadership to deliver monthly launch targets and budget goals.

Who You Are

Minimum Requirements

  • Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field
  • 3+ years of experience in a client-facing or digital marketing role is required
  • Excellent presentation, written, and verbal communication skills
  • Ability to identify problems and initiate corrective and preventative actions.
  • Proficient in Microsoft Word, PowerPoint, Outlook, and Teams with the ability to gain proficiency in other role-specific software.
  • Strong organizational skills and the ability to effectively multi-task and prioritize in a deadline-driven atmosphere.
  • Strong knowledge of project management and excellent customer service practices
  • Strong interpersonal and collaborative skills, and ability to lead through influence and navigate effectively within the organization to deliver results.

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