As an Application Support Engineer at OnLogic, you are responsible for supporting and monitoring the OnLogic business applications suite. You’ll join our IT team as part of an integral role in ensuring a compelling and easy-to-navigate online experience for our customers and enabling productive and efficient internal business operations with our ERP software. In this role you will provide front-line primary technical support to end users on various technical issues and problems relating to our internal applications.
This is how you approach your day. You:
Manage incoming support requests
Answer employee “how-to” questions
Help business users fully utilize our IT systems
Debug, code, test and document simple software fixes and escalate more complex issues
Develop and run business reports
Develop knowledge of the OnLogic products and internal processes
Write effective documentation and training support for systems
Thrive in a dynamic environment solving complex problems
You have a Bachelor’s degree in Computer Science, or related field preferred, or comparable job-related experience and training.
You have competency in SQL (Postgres, MySQL, SQL Server) including database and query optimization
You have a basic understanding of Python, PHP and related libraries, methodologies, and frameworks
You have a basic understanding of CSS/HTML/XML
You have demonstrated knowledge of operating systems including Linux
You have the ability to pick up on new processes quickly and efficiently
You can effectively communicate and hold yourself and others accountable
Who we are looking for:
We’re actively searching for a passionate Applications Support Engineer who loves technology and has great people skills to join our growing team. The ideal candidate will be the first line of defense in finding the root-cause of an application issue. They have a strong desire to learn. They will have the ability to problem solve with technical skills necessary to resolve software issues. They will become an expert in our core business IT systems and how our business uses them and deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies.