Administrative Service Coordinator

DominionTech Computer Services

Location: Williston,VT

Type: Full Time

Education: No Ed Requirements

Experience: 1 - 2 Years

You may be an excellent fit for this position (and our growth-minded team) if you enjoy a fast-paced multi-faceted work environment. If you thrive when working with a mix of customers, vendors, and colleagues, pride yourself on stellar communication skills (both in-person, phone, and via email), we would like to hear from you!

DominionTech is seeking a new team member who can help direct clients, potential clients, & vendors accordingly via phone, communicate with internal team members regarding such phone calls, and also manage a variety of administrative and accounting tasks in a self-sufficient manner.

 

Job Responsibilities:

  • Manage & Coordinate Incoming Calls
  • Answer incoming phone calls and direct accordingly
  • Create and triage tickets for the service desk team from incoming phone calls
  • Ensure accurate & timely ticket management
  • Communicate client experience with leadership/appropriate team lead
  • Administrative tasks, as needed
  • Manage accounting tasks
  • Process weekly deposits
  • Errands and miscellaneous tasks as necessary
  • Order office supplies as needed

 

Key Attributes:

  • Great Communication abilities – both written and verbal
  • Patience & calm demeanor
  • Knowledge basis related to accounting & ordering/shipping & receiving
  • Detail Oriented
  • Self-motivated
  • Goal-oriented
  • Ability to connect dots
  • Time management skills that allow you to effectively manage multiple tasks and initiatives at one time
  • Basic technical knowledge is a plus

 

How Success Is Measured:

The ability and successful execution of the components of this position will be measured by the following:

  • Complete management of incoming phone calls during business hours, including the ability to follow and implement DominionTech’s SOPs for ticket creation & triage when necessary
  • Familiarity with DominionTech client base & vendor relationships
  • Accurate and timely record-keeping of accounting tasks & any shipping/receiving
  • Proactive communication with internal DominionTech team members

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