Supervise and oversee an administrative support team at Howard Center that provides administrative, operational, and technical support to multiple programs in order to maintain effective and efficient operations. Administrative Program Coordinators collaborate within and outside their assigned programs, often in roles of process leaders and liaisons to internal and external partners. A valid driver’s license and personal transportation is required.

Responsibilities:

• Provides day-to-day coordination of operations; communicating with programs and business units as needed to ensure that programs and/or sites operate safely, efficiently and effectively.
• Ensures program or business unit operations comply with organizational policies and procedures.
• Maintains departmental records and an accessible knowledge base of program or site-specific documented policy and procedures. Performs data entry, manages databases, and generates reports as required.
• Supports use of office, electronic health record, and other technology used by program staff by assisting with new client registrations, audits, AV support, basic troubleshooting, and staff training.
• Supports clients by providing customer service, interpreter access, patient financial services (e.g. financial registrations, insurance assistance and prior authorizations), assistance with new client intake workflows and program orientations, support for lab services, reminder calls, and distribution of funds and other property to clients as necessary within programs.
• Supports staff by supervising administrative assistant(s); provides administrative support for training and credentialing processes, assists with site or program-specific staff needs.
• Provides support for meetings, trainings, and events and related technical and logistics coordination and participates in or contributes to special projects as assigned.
• Provides or oversees office supports as needed in programs or work sites. Office supports include general clerical duties such as reception coverage; supply ordering, mail and copy center support. Supports financial operations by processing and documenting of payments for goods and services. Examples of financial supports include contract workflows, invoicing, check requests, and purchase order processing.

Requirements:

• At least two years of administrative and supervisory experience
• A valid driver’s license and use of a personal vehicle