Administration Support Specialist


Location: South Burlington, VT

Type: Full Time

Education: Bachelor's Degree

Experience: 1 - 2 Years

SymQuest has an exciting opening for an Administration Support Specialist!  This is a supporting role executing Network sales administration billing, including hardware, labor, and renewals.  The incumbent will work with Network billing team to build efficiencies between systems and teams.  Performs in a mutually respectful manner with all internal and external contacts.

Essential Job Functions

  • Process sales orders and update sales order management systems
  • Research availability and generate product quotes for internal and external clients
  • Process invoices and credits for sales orders and projects
  • Process internal credit approvals and lease approvals
  • Set up Networking contracts and work with 3rd party vendors
  • Maximize profit margin for SymQuest on all equipment and license purchases.  This can involve contact directly with either the vendor, distribution, or using Deal Registration sites.
  • Use vendor tools for deal registrations to maximize best reseller price
  • Help clients co-term merge or upgrade current licenses
  • Make proactive calls to vendors to validate client license compliance
  • Maintain internal database systems
  • Provide support to SymQuest sales representatives
  • Provide client support as it relates to billing questions/rates
  • Produce client facing reports
  • Scanning (imaging) of all deal paperwork to virtual file cabinets
  • Month end reporting and processes
  • Managing email boxes to ensure timely responses to internal and external customers
  • Execute team processes and consistently work toward process improvements

Competencies (Knowledge, Skills and Abilities)

  • Customer Focus
  • Problem solving and resolution
  • Excellent oral and written communication skills
  • Ability to work individually as well as in a team
  • Outstanding planning skills
  • Functional/Technical skills

Experience, Educational Reqts and Certifications

  • College degree or equivalent combination of education and experience
  • Strong PC skills (Microsoft experience preferred)
  • Strong communication skills
  • Strong client relations focus
  • Ability to multitask in a fast paced environment
  • General understanding of IT concepts and vocabulary
  • Occasional travel within territory

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