Responsibilities

• Oversee the life cycle of a sales order from initiating the deal, setting up the client executed lease and maintaining contracts to validate accuracy and efficiency.
• Creates strong morale and acts as a supportive leader to the team
• Seek to increase efficiency and productivity by suggesting streamlined processes and automating where possible
• Continual contract review and maintenance in regards to annual renewals, rate escalations, invoicing, restructures and cancellations.
• Manage Lease Portfolio and work with leasing vendors to utilize programs for quarterly promotions
• Priority setting and workload balance across team to ensure a high level of customer satisfaction
• Provide escalated client support as it relates to billing and contract questions/rates/changes
• Assist team to coordinate Third Party / Inter-Territorial deals and manage account reconciliation monthly
• Manage Fleet Implementation process with operations
• Provide data to sales team including relevant lease/service rate/contract profitability information as needed for account reviews. Provide strategic ideas and data analysis to achieve high levels of customer satisfaction.
• Produce month end reports and ensure month end processes are completed by their respective deadlines
• Establish and implement short and long range departmental goals, objectives, policies and operating procedures
• Represent Administration in strategic meetings
• Knowledge of leasing equipment is helpful

Qualifications

• 4+ years of experience in sales support administration
• College Degree in Business Administration or related field is preferred
• Working knowledge of Microsoft Office products
• Strong leadership and communication skills